Importance of empathy towards IVF patients

IVF specialists of Gunjan IVF World – the best IVF centre in Ghaziabad, talk about building an emotional connection with Ivf patients.

Empathy towards patients is an extremely crucial yet the most overlooked aspect of medical care. In every kind of medical practice, it’s necessary to provide patients with emotional support to make the most progress. In case of IVF treatments, where patients go through huge emotional turmoils and stress, physicians need to be even more careful to build a healthy doctor-patient relationship.

“IVF is an impressively successful procedure. With all the latest innovations in medical science and advanced technologies, it’s undeniable that IVF is going to achieve an even better success rate in the future. But, one thing doctors often miss is the mental and emotional toll this process has on patients. It can be tiring; the waiting can cause anxiety and stress, some resulting in depression. So, it’s important for IVF specialists to provide not only good medical care but also emotional support and empathy,” says Dr. Gunjan Gupta, IVF specialist Ghaziabad and Founder & Director of Gunjan IVF World – the best IVF center in Ghaziabad. Gunjan IVF World has four highly advanced IVF clinics in Ghaziabad, Delhi, Meerut and Noida.

Here is how Gunjan IVF World – the best IVF centre in Delhi, practices empathy towards patients:

1. Making them feel included: “When patients come in for IVF treatment, they might be confused, stressed, at their lowest self-esteem or blaming themselves for their inability. They are looking not only for doctors to treat them or help them fulfill their parenthood dreams but also for a support system or a patient listener to their worries. By communicating with them openly, we try to make them feel included. We become more than just their doctor but a close confidante,” says Dr. Aastha Raheja, Consultant at Gunjan IVF World – renowned IVF centre in Indirapuram. “A lot of patients come in with moral dilemmas, so listening to their concerns and understanding their values are a must. Setting any prejudiced judgement aside, we try to understand patients views and educate them about what they are signing up for,” adds Dr. Anshu Dhar, Consultant at Gunjan IVF World – the best IVF clinic in Ghaziabad.
2. Being transparent: Being open and honest about the process is more beneficial than merely prescribing the course of treatment. It’s important to educate patients; they shouldn’t be wondering why specific treatments are done. They will trust doctors more when they are well-informed.
3. Treating failure with empathy: “It is devastating for a patient to go through a failed IVF cycle. They look for support and answers this time from their doctor. Withdrawing emotionally is one of the worst things a doctor can do at this point. Instead, we try to be empathetic, explain what went wrong, and encourage them by saying what can be done right in future,” says Dr. Garima Sharma, Centre In-Charge & Consultant at Gunjan IVF World – best IVF clinic in Janakpuri, New Delhi.
4. Considering their mental health: “Being up-to-date with patients mental health conditions helps us to look beyond the medical enquiries and to decode their actual feelings. If they feel like taking a break from IVF, we give them the time. If our patients admit having depression or anxiety, we always suggest help for them,” says Dr. Shubhda Gupta, Consultant of Gunjan IVF World – the best IVF centre in Noida.
5. Training staff members: In a fertility clinic, it’s not only the doctors the patients interact with. Every support staff and employees should know how to interact with patients. With proper training, everyone working in the clinic can learn how to treat patients with care and empathy. This way, patients feel comfortable around everyone in the clinic.

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